We serve more than 15000 US customers a year. Everything you can put in your basket is in stock and shipped the next working day. It takes our shipments four days to arrive at US customs. Normal total transit time is 14 days. Of course we fully refund when shipments never arrive.

Terms & Conditions

Mail transit time

Returns, refunds & guarantee

EU VAT

We only advertise what we have in stock

We guarantee that we never accept payment for products we can't ship within three working days. This "3 day rule" is only for exceptional cases, with illness in our dispatch center etc. Normally an order is shipped the same or the next working day.


Our prices depend on the USD exchange rate

Our prices are based on the USD and prices displayed in other currencies in our store fluctuate with their exchange rates to the US dollar. The reason is that our largest market is the US (so we receive USD), but, more importantly, all our major suppliers accept only USD. This means that we run a wholly USD-based business and, in order to maintain a fixed profit margin, we have to calculate our sales prices in USD.

No warranty on packaging materials

We accept no liability for damaged packaging (damaged on arrival or damaged by the customer). Specifically, when the plastic tube the dermarolling instruments are packaged in is damaged during opening it or if its lid does not close anymore. This type of packaging is useful and functional but is not intended to be fully intact or hermetically re-closable after opening. The tubes our instruments come in are to be considered "sturdy packaging" and not part of the actual product.


Order combining

We will try to combine orders when you ask us to (we also try to do it when you don't ask us), but we do not refund for postage, since postage is based mainly on weight and the combined order is often sent tracked due to its value, and tracking is more expensive and paid by us. Also, combining orders involves more care as it is a deviation from the normal routine, as well as the extra work involved in communication with the customer. In some cases, when the cost of shipping would be much less in a combined order, we refund the difference.

Mail transit time of the order

We guarantee that we dispatch orders within three working days of the order. US customers should take into account that due to various factors beyond our control, US mail processing delays for itl. mail may take 12 weeks (well-documented and proven in our Shipping & Tracking section). USPS in that case will misrepresent the tracking status, as is explained in our Tracking section. Customers outside the US should receive their order within three weeks, usually much sooner. US customers place their order in the knowledge about these possible 12-week delays and explicitly agree they will not file payment disputes during that period.


Incomplete or wrong addresses

When the customer has used the wrong or incomplete shipping address, even when a single character is omitted, added or erroneous, we can not be held liable for a non-delivery.

Disappeared tracked shipments to non-residential addresses for which the postal service claims delivery

We only guarantee delivery of untracked shipments, untrackeable tracked shipments and tracked shipments sent to a residential address. The reason being that in our experience it is much more likely for a shipment to get lost or stolen when delivered to a company. So when the postal service claims a shipment has been delivered and our examiniation finds that the address had multiple people present who were able to sign for delivery, we consider the shipment to be delivered and any disappearance of theft of the merchandise to be the responsibility of the buyer and we will only issue a refund when the merchandise has returned to us.

We decline to ship to company addresses when it's not a company order

Since an order by a private individual to their place of employtment  usually involves the handover of the shipment to a person other than the addresse, this involves extra risk for us and we will cancel and refund such orders, when the order apparently has not been placed on behalf of the company itself.

Addressee agrees to contact their Post office or Postal service in case of transit issue

Before we file an inquiry or grant a refund, the customer agrees to do everything in their power to resolve any delivery issues with their own postal service. When a shipment is shown to be in your local post office for example, you can not expect us to call them from the other side of the planet but we expect you to go there of call them until the issue is resolved. And it is your responsibility to keep tracking the shipment and try and resolve the matter before it is sent back to us, or we will charge a restocking fee and will not sell to you again.

Sales tax, import tax

It is impossible for us to know about the percentages of sales tax and import tax, if any, apply to every country we ship to. Canadians, for example, pay a sales tax on their imports. All import levvies, taxes and fees are the responsibility of the buyer.

Refunds

The only way we can refund a customer is via the same payment processor that was used for the payment. If the customer or payment processor refuses to accept or process the transaction than we can not be forced to arrange a refund in another manner. It is standard procedure for a bank or card issuer to reserve the amount of a transaction on a card in case of a failed transaction. Transactions usually are declined by US banks when they payment is outside the US. Such reservations on declined transactions do not appear in our transaction logs and hence can not be refunded by us. They are merely fraud-prevention related temporary blocks on the funds from your bank's or card issuer's side and the funds will be released a few days afterwards. We only refund in case we have legal liability to do so.

No-refund policy for the Derminator® device

The Derminator® machine is a medical instrument and treatment involves contaminating the instrument with human blood. For this reason, all sales are final and the only policy we have is one of replacement in case a device is provenly faulty. A few customers in the past got buyers' remorse and demanded to return the machine because we "did not explain how to use it properly" or "because it caused me scars" or "because I ordered the wrong plug" but we never refund in such cases and consider a payment dispute in such cases to be fraud and will treat it as such as per our T&C. Customers should get familiar with our instructional materials before buying the device, and agree (by agreeing to our T&C) to take full responsibility for the results of the medical treatment done with the device.

Public blacklisting in case the customer commits an offense against us, files a payment dispute or gravely insults us.

The customer permits public blacklisting of all professional and personal details we can obtain, including granting a reproduction license for pictures of themselves, in case we have evidence we think will stand up in court that the customer has committed an offense or crime against us. Examples are illegal threats, libel and fraud. The customer also permits such blacklisting in case they file a payment dispute such as a chargeback, "non received" claim with our payment processor or even just contacting us via our payment processor, when the payment processor then freezes the funds, which is customary. Telling us we're criminals, dishonest, psychopaths, mean, nasty, incompetent, unreliable, rude etc. in relation to a refund/replacement request results in public blacklisting.

Legal disclaimer - limiting of liability

YOU, OUR CUSTOMER, AGREES AND ACCEPTS THAT ALL OUR PRODUCTS ARE SUPPLIED "AS IS", WITHOUT WARRANTY OF ANY KIND (EITHER EXPRESS OR IMPLIED), INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A SPECIFIC OR GENERAL PURPOSE AND THOSE ARISING BY STATUTE OR BY LAW, OR FROM A CAUSE OF DEALING OR USAGE OF TRADE. 

IN NO EVENT, REGARDLESS OF CAUSE, SHALL WE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER ARISING UNDER BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER BASED ON THIS AGREEMENT OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

It is the customer's responsibility to safely and properly use our products and inspect them before use. The customer agrees that any adverse results of the use or misuse of any of our products is at the sole risk of the customer and that we will never be held liable pertaining the use of our products. Our user guidelines may have errors and omissions and it is up to the customer to use multiple sources of information. The customer agrees to educate themselves on our products, if possible also through third parties. The customer agrees to inspect our products for flaws prior to every use and agrees not to hold us liable for damage caused by our products. The customer agrees to follow all our guidelines for our products and agrees that not following all of these guidelines constitutes gross negligence. The customer agrees and understands that our guidelines can have errors and omissions. We define "Guidelines" as to include our PDF's with instructions, instructions that are enclosed with our products, leaflets included with the order, our sales pages, our store's extended article descriptions, our forum postings, our website's articles and the content of emails exchanged with the customer. The customer agrees and understands that self-treatment can involve risk and requires a thorough understanding of the subject matter as well as following the relevant instructions. The customer agrees never to sue us for damage caused by our products or guidelines. The customer agrees to inspect the products before use and agrees not to use them when faults are discovered. The customer agrees and understands that our guidelines, advice and publications are the personal opinion of laypeople and are not medical advice. The customer understands that self-treatment is never risk-free and agrees to assume full responsibility for any adverse outcomes.

Close
Processing cart ...